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Customer Service
Unable to email us? Give us a call at 1-888-758-4759. Your overall health and satisfaction with our product and service are of equal importance to us. Our Customer Care Center is staffed with knowledgeable representatives to help answer your questions. We look forward to hearing from you!
Billing and Shipping Options:    
Most Efficient Way We are pleased to ship your order via United States Postal Service Priority Mail. Shipping and handling charges are $8.95 for Ground Shipping via the United States Postal Service. Expect to receive your package at your doorstep within 4 to 7 days depending on your location. In a rush? We will ship your order via USPS 2-3 day air at a flat rate of $14.99 per order, or USPS Next day air for $29.95 per order. Valid only in continental USA. For destinations in Canada, Alaska and Hawaii, you pay shipping charges based on the weight of the package. Most packages to these destinations are shipped via the US Postal Service. Orders received before 12:00 Noon Eastern Standard time will be processed and usually ship that same day. Orders received after 12:00 PM Eastern standard time will be processed immediately but will not ship until the following day. We don't ship on weekends or holidays. Any orders placed on Saturday or Sunday will be shipped on Monday. All shipping times and dates are subject to change without notice. If you would like to return a product, we recommend that you carefully read the following notes detailing our return policy. All request for product returns must be emailed to: We are not responsible for shipments that are lost or stolen in transit via the mail carrier. Contact Information New Orders By phone: To place a new order, call the following number: Product Inquiries By Email: To submit a question or comment to us online, just click the here: By mail: You can also write us at our corporate headquarters. Customer Service Department 549 A Pompton Ave Suite 320 Cedar Grove, NJ 07009 Return Policy If you would like to return a product, we recommend that you carefully read the following notes detailing our return policy. All requests for product returns must be emailed to: Terms & Conditions We will only accept product returns on products after a customer has emailed us and advised of their intentions to return a product. Innovative Laboratories will ONLY accept product returns on products that are guaranteed on their respective product page (Guarantee Seal) within 30 days that an order has been placed. Customers must email us and advise of their intentions to return a product that has been guaranteed. Customer service will issue a Return Authorization Number via an email. The email will contain the Return Authorization Number and the customer care agents' name that assigned it to you. Please retain a copy of this Return Authorization Number email for your records. It will serve as your proof of valid approved product return. You must write this number on your invoice and include it (Boldly Printed) on the outside of your returned package. Please allow 4 to 6 weeks for processing refunds from the time the returned package is received. No product will be accepted after 30 days from the day that an order was placed. All other returns are not accepted. All refunds apply to the product purchase price, which excludes shipping charges. Please do not attempt to send unapproved product returns back to us. For security reasons, ALL shipments returned without a RAN number will be refused. Sorry, there will be absolutely no exceptions. Returns should be sent with a delivery confirmation or tracking. Innovative Laboratories will not be responsible for lost or stolen packages. All returns must include used/unused product that was ordered. Any return sent with invoice only will not be accepted. Again, please do not attempt to send unapproved product returns back to us. For security reasons, ALL shipments returned without a RAN number will be refused. Sorry, there will be absolutely no exceptions. Money Back Guarantees Because we provide our product at the lowest possible prices, returns are very costly to us. All approved returns will incur a 25% administration fee for all returned bottle orders. Money back is issued only towards returned product. Returned product must be validated by an issued RAN which certifies proof of purchase. The 25% fee will be applied to the total cost of the purchase less shipping and is necessary due to the fact that we spend significant resources on processing, inspection and validation of returned and unopened product. 100% of the charges will be applied if the amount returned does not coincide with the reasonable dosage period. What is the Zenacort™ Home Delivery Cycle Program The Zenacort Home Delivery Program was created to save you time and money, and to insure a continuous supply of Zenacort™ and Zenacarb™ in order to achieve desired results. Consumers report an overwhelming success rate when using Zenacort™ in combination with Zenacarb™ for a period of four to six months. The Zenacort™ Home Delivery Cycle Program offers you a significantly discounted SUPPLY OF Zenacort™ - When you opt into this offer you will be automatically enrolled in our Zenacort™ Home Delivery Cycle Program. In this program you will receive a two month supply of Zenacort™ and Zenacarb™ every 60 days, starting immediately with your initial order. These orders are always processed and shipped about 5 days before your current cycle runs out so that you always have your product. Your next shipment will continue to go out every 60 days. Please note that you are purchasing a three or six cycle offer and this means that you are legally committing to a purchase of three or six cycles - Of course, this is why we are able to offer the deeply discounted price you are able to enjoy. For your convenience the Home Delivery Cycle Program will continue on a monthly basis (thirty day cycles) upon completion of your cycle program. At this time only, you may cancel this plan at any time without penalty - just make sure you cancel before the product is sent out to you. This is a great alternative if you want to have a steady supply of this wonderful weight loss supplement at a very attractive price. After completion of your agreed upon Home Delivery Cycle Program, if you would like to cancel please contact customer service by emailing us at info@InnovativeLaboratories.com and forwarding us a copy of your original transaction email. Remember, to avoid a charge it is necessary for you to cancel before your next shipment. Zenacort™ HOME DELIVERY CYCLE PROGRAM TERMS AND CONDITIONS Innovative Laboratories, Inc., is agreeing to furnish you with an initial order of (2) Zenacort™ and (2) Zenacarb™ for a greatly reduced price in return for your commitment to accept and pay for future product shipments that will be made to you on a regular basis. (Depending upon a three or six cycle plan) The time interval for shipping of your product to you is every 60 days. You may cancel this plan at any time (after completion of agreed upon cycle plan) without penalty – just make sure you cancel before the product is sent out to you. With each shipment of your agreed upon cycle, your credit card will be charged original invoice prices plus shipping & handling - approximately 5 days before your current supply runs out. This charge includes the cost for (2) fresh bottles of Zenacort™ and (2) fresh bottles of Zenacarb™ and shipping and handling charges to your door. Please note that you need an RAN for returned products – please follow normal product return procedures for that RAN number. See terms and conditions listed above. Innovative Laboratories complete terms and conditions apply to all Zenacort™ HOME DELIVERY CYCLE PROGRAMS. By completing the purchase cycle through our company store secure cart system, you are signing this document electronically just as if you physically signed a purchase order and purchase agreement on paper and mailed it to Innovative Laboratories, Inc. |
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These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat or cure any diseases. Click here to read our Terms and Conditions